Total Quality Management (TQM) in Healthcare Training Course

This intensive 5-day training course provides healthcare professionals with the essential knowledge, tools, and leadership skills to design, implement, and sustain Total Quality Management (TQM) systems in healthcare organizations. Participants will explore international standards, continuous improvement methodologies, and evidence-based practices that enhance patient safety, organizational performance, and accreditation readiness.

The training course integrates practical applications of quality principles such as PDCA, Six Sigma, Lean, and FOCUS-PDCA, alongside performance measurement frameworks like Balanced Scorecards and dashboards. It also emphasizes leadership’s role in promoting a culture of safety, continuous improvement, and patient-centered care.

By the end of this training course, participants will be equipped to apply TQM principles to achieve measurable improvements in quality outcomes, safety indicators, and patient satisfaction within their healthcare institutions.

This training course will be online through ZOOM meeting and will be recorded and the LINK WILL BE SENT AT WHATSAPP GROUP.

This training course has a mixed medium of instruction in both English and Arabic languages. 

• Knowledge and Understanding
  1. Define the principles and dimensions of quality in healthcare and their relationship to organizational performance.
  2. Explain the concepts of TQM, CQI, and value-based healthcare.
  3. Describe the roles of leadership, organizational structure, and culture in driving quality and safety.
  4. Identify international quality and accreditation standards (e.g., JCI, CBAHI).
• Cognitive / Analytical Skills
  1. Analyze organizational processes using quality improvement tools such as cause-and-effect diagrams, Pareto charts, and flowcharts.
  2. Conduct SWOT analyses and performance improvement projects using PDCA and Six Sigma DMAIC methodologies.
  3. Evaluate the effectiveness of healthcare processes using performance indicators and data analysis techniques.
• Practical / Professional Skills
  1. Develop and implement strategic quality improvement plans aligned with institutional vision, mission, and values.
  2. Apply risk management, patient safety, and benchmarking strategies to reduce adverse events and improve outcomes.
  3. Prepare healthcare teams for accreditation surveys through readiness assessments, documentation review, and staff education.
• Values and Attitudes 
  1. Promote a culture of continuous improvement, accountability, and just culture within healthcare teams. 
  2. Demonstrate ethical leadership and patient-centered decision-making in quality and safety initiatives. 

1. Duration: 5 session days, 2 hours per session day (Total: 10 contact hours)
2. Format:  Interactive lectures, and practical exercises
3. Certificates: QLA Certificate of Completion [No. of Hours: 10] and a separate Completion Certificate from Arab Academy for Science, Technology & Maritime Transport (AASTMT). 

1. Healthcare quality professionals
2. Hospital administrators and department heads
3. Clinicians involved in quality and safety programs
4. Accreditation coordinators
5. Risk and Patient Safety Officers

1. Concepts and definitions of quality in healthcare
2. Continuous Quality Improvement (CQI) models
3. Organizational leadership and strategic planning
4. Performance measurement and balanced scorecards
5. Risk management and patient safety frameworks
6. Accreditation preparation and continuous readiness
7. Data analysis, dashboards, and quality tools (FMEA, RCA, PDSA, Lean, Six Sigma)

IMPORTANT INFORMATION ABOUT THE COURSE:

• After registration on the course you can find the Join Link of the WhatsApp group inside the course for the live sessions.
• All recorded sessions will be uploaded for all training course contents.
• All quizzes and exams has the ability for retaking it many times during your registration period.
• You can download the certificate of completion after completion of the course and also a completion certificate from AASTMT will be given.
• Registration period is valid for 6 months from your first registration.
• If you need any extension for your registration, you must contact us to follow our policy for re-enrolment.