Patient experience has become a cornerstone of healthcare success. Providing high-quality medical care is no longer enough; patients must feel respected, cared for, and comfortable throughout their care journey. But how can we truly understand what patients feel and expect? The answer lies in patient experience measurement tools—these tools serve as a compass, guiding healthcare teams to identify gaps between patient expectations and actual care, enabling the design of sustainable improvements that enhance quality and build trust.
In this session, we will explore the tools and methodologies that empower organizations to listen to the patient’s voice, transform feedback into measurable data, and implement actionable improvement plans.
The event’s duration is TWO (2) Hours.
This event has a mixed medium of instruction in both English and Arabic languages.
By the end of this event you will be able to:
Head Office (International HQ):
Quality Leaders Academy
Cairo, Egypt
support@qualityleadersacademy.com
+20 103 195 7832 / +20 106 925 9498
Regional Office (Saudi Arabia):
Quality Pioneer for Training and Consultation
Mecca, Saudi Arabia
sa@qualityleadersacademy.com
+966 54 879 4731
Our international office manages the online training platform, while our Saudi branch serves clients and partners locally inside KSA.