Connecting Quality Systems to Real World Practice

This session explores one of the most persistent challenges in healthcare organizations: the gap between written policies and real-world practice.

Drawing on healthcare quality, patient safety, organizational culture, change management, and leadership theories, the session examines why this gap exists, how it can be analyzed using established organizational frameworks, and how leaders can drive sustainable improvement beyond compliance and accreditation requirements.

Participants will explore practical applications of Edgar Schein's Organizational Culture Model, SWOT Analysis, the Safety Culture Maturity Model, Kotter's 8-Step Change Model, and Transformational Leadership principles. The session emphasizes the critical role of leadership in translating policies, standards, and quality systems into everyday behaviors that improve patient outcomes and organizational performance.

This event has a mixed medium of instruction in both English and Arabic languages.

By the end of this event you will be able to:

1. Recognize the gap between policy and practice in healthcare organizations and understand its impact on quality, patient safety, and organizational performance.
2. Analyze organizational challenges using culture and quality frameworks, including Edgar Schein's Organizational Culture Model, SWOT Analysis, and the Safety Culture Maturity Model. 
3. Identify common manifestations of the policy–practice gap, including performative compliance and the phenomenon of accreditation theatre.
4. Apply change management principles and Kotter's 8-Step Change Model to support sustainable organizational improvement.
5. Differentiate between transactional and transformational leadership approaches and identify leadership strategies that strengthen organizational culture and long-term performance.
6. Select meaningful performance indicators that reflect true quality outcomes rather than compliance activities alone.