Quality Leaders Academy

Refund Policy

Effective Date: 03 March 2026
Business Name: Quality Leaders Academy
Website: https://www.qualityleadersacademy.com
Payment Processor: Tap Payments (Kingdom of Saudi Arabia)

1. Overview

At Quality Leaders Academy, we are committed to delivering high-quality training programs, courses, and professional development services. This Refund Policy explains how refunds are handled for payments processed securely through Tap Payments in Saudi Arabia.

By enrolling in any of our courses or services, you agree to the terms outlined below.

2. Course & Training Program Refunds

A. Live Training Programs (Online or In-Person)

Cancellation 7 days or more before the course start date: Eligible for a full refund minus administrative fees (if applicable).
Cancellation 3–6 days before the course start date: Eligible for a 50% refund.
Cancellation less than 72 hours before the course start date: No refund.
If Quality Leaders Academy cancels or reschedules a course: Participants may choose a full refund or transfer to another session.

B. Recorded / On-Demand Courses

Refund requests must be submitted within 48 hours of purchase.
Refunds are only granted if less than 20% of the course content has been accessed.

Once substantial content has been accessed or downloaded, the course becomes non-refundable.

C. Corporate Training & Consulting Services

Refund terms will follow the signed agreement or proposal contract.
Deposits paid for corporate bookings are generally non-refundable unless otherwise stated in the contract.

3. How to Request a Refund

To request a refund, please contact us at:

Email: support@qualityleadersacademy.com
Phone/WhatsApp: +966 54 879 4731

Please include:

Full Name
Order Number
Course Name
Proof of payment
Reason for refund request

All refund requests are reviewed within 3–5 business days.

4. Refund Processing via Tap Payments

Approved refunds will be processed through Tap Payments.
Refunds are issued to the original payment method only.
Processing time: 3–14 business days, depending on the issuing bank.
Bank processing delays are outside the control of Quality Leaders Academy.

5. Non-Refundable Items

Completed training sessions
Downloaded materials, templates, or certifications
Missed sessions due to participant absence
Special promotional or discounted registrations
Administrative and transaction fees (if applicable)

6. Transfer Policy (Optional Alternative to Refund)

Participants may request to:

Transfer their seat to another session (subject to availability)
Transfer registration to another participant (with written notice at least 48 hours before start date)

7. Chargebacks & Payment Disputes

Customers are encouraged to contact us first to resolve any issues.

If a chargeback is filed, we reserve the right to submit attendance records, login activity, agreements, and proof of service delivery to Tap Payments and the issuing bank.

8. Contact Information

Quality Leaders Academy
Website: https://www.qualityleadersacademy.com
Email: support@qualityleadersacademy.com
Phone: +966 54 879 4731
Location: Kingdom of Saudi Arabia

REFUND POLICY