Service Recovery In Healthcare

In the healthcare sector, complaints are not merely a sign of dissatisfaction but an opportunity to learn, improve, and build trust with patients. This session, titled “Service Recovery in Healthcare,” aims to explore how effective handling of complaints can significantly enhance patient experience and satisfaction.

We will start by defining and raising awareness of complaints, emphasizing their importance as a valuable feedback tool. The session will then delve into identifying the different types of complaints healthcare providers may encounter and discuss tailored response strategies to address them effectively.

Finally, we will focus on the critical role of service recovery in shaping the patient experience, highlighting how turning a negative situation into a positive one can strengthen the patient-provider relationship and improve overall service quality.

This interactive session will equip healthcare professionals with practical tools and strategies to handle complaints with empathy, professionalism, and a patient-centered approach.

The event’s duration is TWO (2) Hours.

This event has a mixed medium of instruction in both English and Arabic languages.

By the end of this event you will be able to:

1. Defining and raising awareness of complaints.
2. Determine the types of complains and response strategies.
3. Clarify the role service recovery in patient experience.

1. After enrolment on the event you can find the Join Zoom Link of the live webinar.
2. Registration period is valid for 1 month from the first enrolment.
3. You can download the certificate of attendance with 2 CPD Units after the event.