Patient experience has become a cornerstone of healthcare success. Providing high-quality medical care is no longer enough; patients must feel respected, cared for, and comfortable throughout their care journey. But how can we truly understand what patients feel and expect? The answer lies in patient experience measurement tools—these tools serve as a compass, guiding healthcare teams to identify gaps between patient expectations and actual care, enabling the design of sustainable improvements that enhance quality and build trust.
In this session, we will explore the tools and methodologies that empower organizations to listen to the patient’s voice, transform feedback into measurable data, and implement actionable improvement plans.

The event’s duration is TWO (2) Hours.

This event has a mixed medium of instruction in both English and Arabic languages.

By the end of this event you will be able to:

1. Understand the concept of patient experience and its importance as a key indicator of healthcare quality.
2. Identify the most recognized methods and tools for measuring patient experience.

1. After enrolment on the event you can find the Join Zoom Link/Recorded Video of the webinar event.
2. Registration period is valid for 1 month from the first enrolment.
3. You can download the certificate of attendance with 2 CPD Units after the event.